Submitted 2021-12-02

Above and beyond! I have been going to Countryside Hearing Aid Service since I moved here in 2014 and really feel like “family!

Tom has been absolutely wonderful working with my hearing loss and my hearing aids BUT! This past Friday, 11/26/21, the day after Thanksgiving, he went WELL ABOVE WONDERFUL and accommodating! As I had been dealing with an ear infection in one of my ears and unable to wear my hearing aid, when I went to put my other hearing aid in, I found it was not working and was at a loss. Although the office was closed for the holiday weekend, I was able to contact Tom (and Laurie! ?) regarding my issue. They guided me thru trying to get the hearing aid to work (possible filter issue) but that was not the issue. This was at 8:30 in the morning (sorry, guys!) and at 8:45 I received a text to meet at the office… Tom met me at the office at 9:00 am and took care of the problem within minutes! I could hear!

I am SO thankful to have this wonderful establishment/these wonderful people (Tom, Laurie & Jennifer) to count on for my hearing assistance and highly recommend! They are the ABSOLUTE BEST – Thanks so much, Tom (and Laurie!), for taking the time out of your holiday weekend to, again, provide your exceptional service. I am very grateful.