Above and beyond! I have been going to Countryside Hearing Aid Service since I moved here in 2014 and really feel like "family!
Tom has been absolutely wonderful working with my hearing loss and my hearing aids BUT! This past Friday, 11/26/21, the day after Thanksgiving, he went WELL ABOVE WONDERFUL and accommodating! As I had been dealing with an ear infection in one of my ears and unable to wear my hearing aid, when I went to put my other hearing aid in, I found it was not working and was at a loss. Although the office was closed for the holiday weekend, I was able to contact Tom (and Laurie! 😊) regarding my issue. They guided me thru trying to get the hearing aid to work (possible filter issue) but that was not the issue. This was at 8:30 in the morning (sorry, guys!) and at 8:45 I received a text to meet at the office... Tom met me at the office at 9:00 am and took care of the problem within minutes! I could hear!
I am SO thankful to have this wonderful establishment/these wonderful people (Tom, Laurie & Jennifer) to count on for my hearing assistance and highly recommend! They are the ABSOLUTE BEST - Thanks so much, Tom (and Laurie!), for taking the time out of your holiday weekend to, again, provide your exceptional service. I am very grateful.
I have recently had a wonderful experience with you and Jennifer regarding the evaluation and purchase of my hearing aids.
You are very professional, very courteous, caring, knowledgeable and always available for any questions I may have or tweaking of the hearing aids that might be needed.
I have never experienced such personal care and accessibility at ANY medical office before.
Jennifer is such an asset to your office. She is always kind, gracious, professional and makes me and my wife feel very special each time we call or visit.
Tom, I just want to say thanks for all that you do to take care of my hearing needs.
It's been 16 years since I first visited Countryside Hearing Aid Services (CHAS). Hank was the owner at that time. If you hadn't come along when you did, I would have gone elsewhere. It was like buying a car; as soon as you drove off, there was no further contact. Hank was a fine guy, but very few hearing professionals can measure up to your experience, professionalism and customer service.
Since you've taken over CHAS, the difference is night-and-day. Your knowledge, professionalism, and your constant focus on customer service is second to none.
In addition, I was made to feel important, was listened to, and you gave me all the time I needed to make a decision on which hearing aids best suited me. The entire experience is terrific. I greatly appreciate this.
Each time I come in for our routine visits, I feel welcomed and a feeling that you are glad to see me. Your assistant Jennifer is absolutely wonderful. She always has a smile and greets me like I'm family. She is the kindest, friendliest, and most professional front office person I've ever met in ANY type business. Please keep her forever.
I would highly recommend CHAS to anyone for the hearing needs and I couldn't imagine going anywhere else.
Thanks again for all that you and Jennifer do in taking care of my hearing.
This is my story and I am sticking to it! I had been having some challenges with my hearing before the pandemic. These challenges only worsened once we started wearing masks and social distancing. I reluctantly went and had my hearing tested at a medical clinic that I was referred to by my general physician. Once the test was over we chatted briefly, I was given some brochures and a price range for hearing aids was told if I had any questions to give them a call. So here I was with little understanding of what hearing loss really was and not much information about hearing aids and I was tasked with making a decision that could drastically affect the quality of my life! As I was lamenting about this to a coworker they told me about Countryside Hearing Aid Services. They could not speak highly enough about Tom and Jennifer. They kept using words like amazing, outstanding, awesome.
The hitch in all of this is that they are an hour drive from where I live and there is no easy (low traffic) way to get there.
I made the appointment, then made the drive, and it was one of the BEST decisions of my life! Tom and Jennifer truly are amazing, outstanding, awesome and so much more 🙂 Not only did I learn about hearing loss and the effects it can have on not only the individual (me) but also family and friends, I also learned about hearing aids . Tom took the time to talk with me about what my life was like, work and activities, then explained the 3 choices in hearing aids and how each one would work in my everyday life. What I thought was going to be a major life challenge was made much easier, almost simple, by going to Countryside hearing Aid Services and working with Tom.
They are now my go folks for all my hearing needs. I am more than willing to drive an hour to get the personalized care and professional service. Tom has built a custom setting for me for outdoor usage and windy conditions! I am also armed with knowledge about different devices I may want to consider down the road for watching television, etc...
From the moment you walk in the door you are welcomed and and made to feel at ease. Tom and Jennifer are that rare type that are very professional and knowledgeable, yet so very personable. Countryside Hearing Aid Services has so much to offer to keep hearing loss from becoming a lonely, isolated journey. I am truly blessed to have found them and now promote them, shamelessly, every chance I get! They really are AWESOME!
After shopping at numerous other hearing aid providers, I was so happy to find a family-owned business. Countryside Hearing has a well-deserved reputation for outstanding service and customer satisfaction. Tom and Jennifer are both extremely outgoing, friendly, knowledgeable and professional. At Countryside you are not just a customer; you become a part of their family. Absolutely the best hearing evaluation, advice, and service I have ever received. In addition, their prices are also very reasonable for high-quality products. I chose the Sonic Innovations Radiant 100 rechargeable hearing aids. Sound quality is amazing—and no more batteries to worry about. They are so comfortable I hardly know I’m wearing them. Do yourself a favor; skip the rest and come to the best!
Belleair Beach, FL
Our family cannot speak highly enough of Thomas Mitchell! Since my mom received her new hearing aids several weeks ago we feel like she has been given a new life! She can hear us talk again and actively participate in family conversations. It has been years since we could communicate with our mother and it feels like we have her back! Jennifer is the kindest person you could ever meet. This office and staff have treated our mother like their own family and we highly recommend them for anyone who needs help......to Thomas and Jennifer @ Countryside Hearing Aid Services, "THANK YOU"!! We are very grateful.
Have had my hearing aids just over a year now... Tom and Jennifer have been always there for me. Excellent customer support. Quality product, if you want to hear ..... go there !!!!
Palm Harbor, FL
Tom and Jennifer are the best!! They treat everyone just like family. 🙂 They always remember me when I call or go into the store. They make me feel welcome and go above and beyond to make certain my hearing aids are always perfect!! Thank you, Tom and Jennifer!!
Tarpon Springs, FL
I have to say it. My unsolicited gratitude and appreciation is due here. Something super exciting and amazing is happening at Countryside Hearing Aid Services and it didn't cost me anything but about 40 minutes of my time to be blown away with information I would have never found elsewhere on the internet, not even YouTube! And it has nothing to do, except incidentally, with hearing aids. It is about education on what hearing is and does, how it functions and what types of things that go wrong with it and why. And it involves something you won't find on YouTube either.
What won't you find on the internet? YOU! That's the final factor is you can do all the research you want, talk to people with similar problems and experiences to yours or hear their stories and explanations, even their successes, and you won't find the exact right thing for you until you become more self-aware. And THAT is what Tom Mitchell, to my surprise, gave me today in this comprehensive testing and evaluation. He even has a high-tech sound room and testing tool like nothing I have seen (or heard rather lol) where we did the comprehensive hearing check.
This is no elementary school hearing test at the nurse’s office. This is 21st century technology and a graphic report that shows every aspect of every type of sound you perceive in work and everyday life! Did I mention that he didn't charge me a dime for it? That's right, I found out more than I even thought to ask or wonder about and WAY more than several hours of research on the internet has shown me. And that's because I left more self-aware. He wasn't there to slickly sell me hearing aids. In fact he really didn't pitch me at all except to make some recommendations on which ones to consider. But he was up front and honest about pros AND cons. But based on all the facts that came up in the testing he really left the next steps up to me, totally and completely and made his strong recommendations on what I should specifically do and consider moving forward. That is the kind of empowerment that is rare these days.
And here I am recommending more people see him and get tested and evaluated. It is something that cannot be done on any YouTube video which, not to mention I realized after this experience, has a pitch, if only their advertisers pitching you. No, I was able to isolate my specific challenges and predict where future plays out from here, not by being told what to do, but being let in on the technology and knowledge of basic audiology Tom has. He really let me see it through a professional perspective. I SWEAR this is unsolicited BTW !!!! lol I'm starting to sound like a commercial!
And all of it the result of him not trying to force-sell me anything. He's really cause-driven in terms of isolating the real cause of the problem so a person can see their own options to handle it. I work with musicians professionally as well as other people who have sound as a vital part of their occupation and life and I have already been telling people about this place and to make an appointment. It doesn't end there. Jennifer at the front desk is so welcoming and friendly and you can't help but want to hang out there with the lot of them.
Truth be known I was kind of sad to leave! If you're sitting on the fence, call up, set something up for a consult, like I did, and drill them with all the questions you had. I got answers to all mine including ones I didn't even know to ask! It didn't cost me anything to find out but the advice is invaluable. I am now doing the right homework based on ME! Thanks guys for an amazing experience! I'll be sending you more of my peeps for sure!!!!!
Countryside Hearing has the friendliest atmosphere with efficient service and equally high quality products.
Have an issue with your hearing aids? Tom Mitchell will fix it every time - at least he has for me.
Palm Harbor, FL
Countryside Hearing is a fantastic office that has great service with the friendliest staff! Extremely happy I found them and recommend anyone who wears hearing aids or is in need of one to come here.
Safety Harbor, FL
I've been going to Countryside Hearing for over 30 years and have been treated like a queen! They do a great job on which hearing aids work best with the individual's hearing loss. Best hearing aid specialist in the Tampa Bay area! 5 + stars!!!
What a great experience! Tom and his staff are extremely pleasant to deal with. Tom went above and beyond to accommodate my mom with her hearing aids. He is very professional and goes the extra mile to get to know his clients, takes his time in evaluating their needs and the best way to assist them. So glad we found him, he is the greatest and we highly recommend Countryside Hearing Aids for the best experience you will ever have.
Extremely happy I changed hearing aid offices! Tom is very knowledgeable and obliging. I love coming here!
Palm Harbor, FL
I waited too long to make this appointment and realized afterwards that I was missing the sounds of nature (birds, wind, etc..), friends/family were raising their voices while talking to me when now they don't have to with my hearing aids. Tom Mitchell is such a great communicator and his entire office staff gives great detail to being so attentive with their patients needs. It is so wonderful knowing that you'll be taken care of when in their care, highly recommend making an appointment!
St. Petersburg, FL
I've been to many hearing aid offices before and none of them compare with the service that CHAS has given me, I so enjoy coming here!
Wonderful, the best customer service I have ever had. I highly recommend Countryside Hearing for all your auditory needs.
I would like to share my experience with Countryside Hearing. I have been partially deaf since childhood and I am now over 60. I made an appointment to have my hearing tested and it did not take long to get an appointment. I chose to buy 2 Captivate 100mini RITE hearing aids. I have been extremely pleased with this product. I have heard words to music that I have never understood in my previous years. I found the service at Countryside excellent. They do not just give you hearing aids but they want to make sure you know how to use them and that you are happy. I am so pleased I chose Countryside Hearing.
These folks are amazing. Extremely caring and professional. You can trust them to give you exceptional service.