Submitted 2021-10-06

Tom, I just want to say thanks for all that you do to take care of my hearing needs.

It’s been 16 years since I first visited Countryside Hearing Aid Services (CHAS). Hank was the owner at that time. If you hadn’t come along when you did, I would have gone elsewhere. It was like buying a car; as soon as you drove off, there was no further contact. Hank was a fine guy, but very few hearing professionals can measure up to your experience, professionalism and customer service.

Since you’ve taken over CHAS, the difference is night-and-day. Your knowledge, professionalism, and your constant focus on customer service is second to none.

In addition, I was made to feel important, was listened to, and you gave me all the time I needed to make a decision on which hearing aids best suited me. The entire experience is terrific. I greatly appreciate this.

Each time I come in for our routine visits, I feel welcomed and a feeling that you are glad to see me. Your assistant Jennifer is absolutely wonderful. She always has a smile and greets me like I’m family. She is the kindest, friendliest, and most professional front office person I’ve ever met in ANY type business. Please keep her forever.

I would highly recommend CHAS to anyone for the hearing needs and I couldn’t imagine going anywhere else.

Thanks again for all that you and Jennifer do in taking care of my hearing.