I have worked in hospitals and medical offices for about 40 years, so I “get” the challenges of creating a patient-friendly office ambiance. After a prior discouraging experience attempting to get care from one of the “corporate” hearing aid outlets on my insurance plan, I was referred to Countryside Hearing by another independent provider. I walked into the office and was greeted like a long-absent family member by Jennifer (receptionist): with kind cordiality and effusive warmth. Tom (Hearing Aid Specialist) and Laurie (Tom’s spouse and assistant) respectfully listened as I described the challenges of living with poor hearing on a retirement income. Tom’s elicitation of my history and his examination were thoroughly professional and he proposed options without “pushing.” I always look forward to follow-up appointments and feel blessed to be part of their “family”!